Client Portal
Guides for clients using the Atlock client app — view guards, sites, reports, visitors, invoices, parking, and manage your security service.
Using the Client Mobile App Offline
Learn what features are available in the Attlock client mobile app when you're offline or have a poor connection — and how data syncs when you reconnect.
Requesting Temporary Additional Security
Learn how to request temporary additional security coverage in Attlock for events, high-risk periods, or short-term needs — separate from your standard contract.
Understanding Your Monthly Security Invoice Breakdown
Learn how to read and understand your monthly security invoice in Attlock — including line items, billing periods, overtime charges, and how to dispute discrepancies.
Viewing Guard Certifications and Compliance
Learn how to check guard certifications, licence status, and compliance records in Attlock — so you can verify that the guards at your sites meet your requirements.
Managing Visitor Access Lists
Learn how to create and manage standing visitor access lists in Attlock — controlling who has recurring access to your sites without needing to pre-register each visit.
Setting Up Automated Email Reports
Learn how to configure Attlock to automatically send scheduled security reports to your inbox — daily summaries, weekly overviews, and custom report schedules.
Approving or Rejecting Guard Shift Changes
Learn how to review, approve, or reject guard shift change requests in Attlock — keeping you in control of who is on duty at your sites.
Reviewing Incident Reports and Follow-Ups
Learn how to find, read, and follow up on incident reports filed by guards at your sites in Attlock — including how to track resolution status and request additional detail.
Understanding Your Security Coverage Summary
Learn how to read and interpret your security coverage summary in Attlock — including active hours, site coverage status, guard deployment, and coverage gaps.
Understanding Guard Reports & What They Mean
Learn how to read and interpret incident reports, patrol reports, and daily activity reports in Attlock to evaluate security performance at your sites.
Requesting Extra Guard Coverage
Learn how to use the Service Requests feature in Attlock to request additional guard coverage for events, schedule changes, or urgent security needs.
Client App vs Web Portal: What's Different?
Understand the differences between the Attlock mobile app and web portal, including which features are available on each platform and when to use them.
Viewing Guard Patrol Routes
Learn how to view guard patrol routes on the map, understand GPS breadcrumb trails, and use patrol data for accountability and compliance reporting.
Understanding Client Team Roles & Permissions
Learn about the four client roles in Attlock — Primary Contact, Team Admin, Site Manager, and Viewer — and understand what each role can access and manage.
Using the Site Detail Page
Access guards, incidents, photos, service requests, documents, and reports for a specific site from one central page.
Viewing Contractor Access
View contractor access records including active and expired passes, access hours, and company details.
Security & Privacy Settings
Manage your account security in the Attlock client app, including password changes, two-factor authentication, biometric login, and session management.
Managing Notification Settings
Configure which alerts you receive in the Attlock client app, including incident alerts, guard updates, and report notifications.
Tracking Guards on the Map
Use the interactive map in the Attlock client app to track guard locations in real time, filter by site, and monitor on-duty status.
Using the Client Dashboard
Explore the Home tab in the Attlock client app, including the activity feed, guard counts, site overview, and quick-access features.
Downloading & Setting Up the Client App
Learn how to download the Attlock client app on iOS or Android, sign in with your account, and complete the first-time setup process.
Viewing Site Photos & Report Gallery
Browse photos from guard patrols, incident reports, and inspections in the Attlock site gallery for accountability and documentation.
Managing Your Client Team
Learn how to add, manage, and remove team members in your Attlock client portal so the right people on your team have access to security information.
Help & Support
How to get help — browse support articles, contact support, and access emergency information in the client portal.
Client Profile & Account Settings
How to manage your client profile, update contact information, change your password, and configure language, timezone, and notification preferences.
Guard Ratings & Preferences
How to rate security guards, set guard preferences, and view guard performance at your sites.
Viewing Post Orders & Documents
How to access site-specific post orders, policies, and documents in the Attlock client portal.
Viewing Alerts and Notifications
How to view security alerts, understand notification types and color codes, enable push notifications, and stay informed about events at your sites in the Attlock client portal.
Contacting Your Security Provider
How to view your security provider's company details, access support channels, and get help through the Attlock client portal.
Using Emergency Contacts
How to access emergency contacts, call 911, reach your security provider's 24/7 dispatch line, and handle urgent situations using the Attlock client portal.
Checking Parking Availability
How to check parking lot occupancy, understand capacity indicators, and monitor availability across your sites in real-time using the Attlock client portal.
Viewing the Guard Schedule
How to view guard shift schedules at your sites, filter by date range and site, and verify security coverage in the Attlock client portal.
Viewing Your Sites
How to browse your assigned security sites, search for specific locations, view site details, and check active guard counts in the Attlock client portal.
Viewing Analytics and Performance Metrics
How to use the analytics dashboard to track security performance, patrol completion rates, incident trends, response times, and coverage metrics across your sites in the Attlock client portal.
Accessing Invoices and Billing
How to view your billing history, check invoice status, download PDF statements, and understand payment statuses in the Attlock client portal.
Viewing Site Reports
How to view, filter, and understand incident reports, patrol reports, and guard activity logs at your sites in the Attlock client portal.
Submitting Service Requests
How to submit, track, and manage service requests to communicate needs, issues, or changes to your security provider through the Attlock client portal.
Pre-Registering Visitors
How to pre-register visitors for faster check-in, use QR code entry, manage visitor status, and track contractors in the Attlock client portal.
Viewing Live Guard Positions
How to track guard locations in real-time on an interactive map, filter by site, view guard details, and troubleshoot GPS issues in the Attlock client portal.
Getting Started with the Client Portal
Everything you need to download, log in, and navigate the Attlock client portal — your central hub for monitoring security services, tracking guards, and managing visitors across all your sites.