Contacting Your Security Provider

View your security company's details, access multiple support channels, and get the help you need — all from within the app.

Viewing Security Provider Details

Company Name and Logo — Your security provider's branding.
Phone Number — Tap to call directly.
Email Address — Tap to compose an email.
Physical Address — The company's office location.
Website — A clickable link to their website.
Company Code — A unique identifier for your provider.
Industry — The security sector they operate in.
Verification Status — Whether the company has been verified on the Attlock platform.
Founded Year — How long the company has been in operation.
Timezone — The provider's operating timezone.
License Number and Expiry — Their security license details for compliance verification.
Sites Covered Count — How many sites the provider manages.
Support Contacts List — Dedicated support personnel and their contact information.

Channel	Best For		---------	----------		App Support	Login issues, account access problems, app crashes		Technical Support	Bugs, data sync issues, display problems		Email Support	General inquiries, billing questions, service feedback (support@atlock.com)		Help Center	Self-service answers — opens help.attlock.com with the full searchable knowledge base

This is covered in detail in the Client Profile & Account Settings article.

Your Situation	Recommended Action		----------------	-------------------		Urgent security issue at your site	Call Security Dispatch (see Emergency Contacts)		Need additional guard coverage	Submit a Service Request		Billing or invoice question	Send an Email to the provider		App not working correctly	Contact Technical Support		Want to learn how to use a feature	Browse the Help Center		Performance concern about a guard	Submit a Service Request and rate the guard

Use service requests for non-urgent matters — They create a documented trail that both you and your provider can reference.
Call dispatch directly for urgent security situations — Do not wait for an email reply when immediate response is needed.
Check the Help Center first for how-to questions — many answers are available as self-service articles.
Keep your provider's phone number saved in your phone contacts as a backup in case you cannot access the app.
Note the verification status and license details — This confirms your provider meets regulatory requirements.