Accessing Invoices and Billing
Keep track of your security service billing with a clear view of all invoices, their payment status, and downloadable PDF statements.
Accessing Invoices

- From the Profile menu, tap "Invoices".
- The billing screen loads, displaying your invoice history with the subtitle "Billing history and statements."
Understanding the Invoice List
Each invoice in the list displays the following information:
- Amount — The total billed amount in your local currency.
- Date — The date the invoice was issued.
- Status Badge — A color-coded indicator showing where the invoice stands.
- Download Button — A quick-access icon to save the invoice as a PDF.
Invoice Status Badges
| Status | Color | Meaning | -------- | ------- | --------- | Paid | Green | Payment has been received and confirmed | Sent | Blue | Invoice has been sent and is awaiting payment | Overdue | Red | Payment is past the due date | Draft | Gray | Invoice is being prepared and has not been finalized yet |
|---|
Downloading an Invoice
To save a copy of any invoice:
- Find the invoice you want to download in the list.
- Tap the download icon next to the invoice.
- The invoice opens as a PDF in your device's viewer.
- Use your device's share or save options to store a copy or send it to your accounting team.
Tips
- Pay on time — Overdue invoices may affect your security service. If you see a red "Overdue" badge, take action promptly.
- Download invoices regularly — Keep copies in your accounting system for tax and audit purposes.
- Check for new invoices monthly — Invoices are typically generated on a recurring billing cycle.
- Contact your security provider for billing questions, disputes, or payment arrangement requests. Use the Service Requests feature or reach out via the Security Provider contact details.
- For billing-related emails, use the email contact on the Security Provider page — it is usually the fastest channel for payment questions.
Related Articles
- Getting Started with the Client Portal
- Contacting Your Security Provider
- Viewing Analytics and Performance Metrics
- Submitting Service Requests
- Help & Support