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Accessing Invoices and Billing

Updated September 24, 2026

Accessing Invoices and Billing

Keep track of your security service billing with a clear view of all invoices, their payment status, and downloadable PDF statements.

Accessing Invoices

Attlock Client Portal security reports workspace.
Client Portal: open Reports to review shared security records.
  1. From the Profile menu, tap "Invoices".
  2. The billing screen loads, displaying your invoice history with the subtitle "Billing history and statements."

Understanding the Invoice List

Each invoice in the list displays the following information:

  • Amount — The total billed amount in your local currency.
  • Date — The date the invoice was issued.
  • Status Badge — A color-coded indicator showing where the invoice stands.
  • Download Button — A quick-access icon to save the invoice as a PDF.

Invoice Status Badges

StatusColorMeaning------------------------PaidGreenPayment has been received and confirmedSentBlueInvoice has been sent and is awaiting paymentOverdueRedPayment is past the due dateDraftGrayInvoice is being prepared and has not been finalized yet

Downloading an Invoice

To save a copy of any invoice:

  1. Find the invoice you want to download in the list.
  2. Tap the download icon next to the invoice.
  3. The invoice opens as a PDF in your device's viewer.
  4. Use your device's share or save options to store a copy or send it to your accounting team.

Tips

  • Pay on time — Overdue invoices may affect your security service. If you see a red "Overdue" badge, take action promptly.
  • Download invoices regularly — Keep copies in your accounting system for tax and audit purposes.
  • Check for new invoices monthly — Invoices are typically generated on a recurring billing cycle.
  • Contact your security provider for billing questions, disputes, or payment arrangement requests. Use the Service Requests feature or reach out via the Security Provider contact details.
  • For billing-related emails, use the email contact on the Security Provider page — it is usually the fastest channel for payment questions.

Related Articles

  • Getting Started with the Client Portal
  • Contacting Your Security Provider
  • Viewing Analytics and Performance Metrics
  • Submitting Service Requests
  • Help & Support

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Accessing Invoices and Billing | Attlock Help Center