Client Profile & Account Settings

Manage your personal information, security settings, and notification preferences.

Accessing Profile

Tap the Profile tab at the bottom of the screen.

Edit Profile

1. Tap My Profile or Edit Profile.
2. Update:
   • First Name and Last Name
   • Email Address
   • Phone Number
   • Company Name / Organization
3. Save your changes.

Security Settings

Tap Security in the Profile menu.

• Change Password — enter your current password and set a new one.
• Two-Factor Authentication — enable for extra security (if available).
• View Login History — see recent account activity.
• Manage Active Sessions — sign out of other devices.

Notification Settings

Tap Notification Settings in the Profile menu.

Toggle notification types:

• Incident Alerts — get notified when incidents are reported at your sites.
• Guard Arrival/Departure — know when guards clock in and out.
• Report Submissions — be alerted when new reports are filed.
• Schedule Updates — shift changes and schedule modifications.
• General Announcements — company-wide messages.

Language & Timezone

Tap Language & Timezone in the Profile menu.

• Language — select your preferred display language.
• Timezone — set your local timezone.
• Date Format — choose your preferred date display format.
• Time Format — 12-hour or 24-hour clock.

Tips

• Keep your email updated — it's used for invoice delivery and alerts.
• Enable two-factor authentication for better account security.
• Set your timezone correctly so shift times display accurately.

Related Articles

• Getting Started with the Client Portal
• Viewing Alerts
• Contacting Your Security Provider