Understanding Guard Reports & What They Mean

Reports are one of the most valuable features in the Attlock client portal. They give you a detailed record of what happened at your sites — from routine patrols to security incidents. Understanding how to read these reports helps you evaluate the quality of your security services and make informed decisions about your property's safety.

Types of Reports

Attlock provides three main types of guard reports, each serving a different purpose.

Incident Reports

Incident reports document specific events that occurred at your site, such as unauthorized access attempts, property damage, medical emergencies, disturbances, or safety hazards. These reports are created by guards when something noteworthy happens during their shift.

Patrol Reports

Patrol reports provide a summary of a guard's patrol activity during a shift. They show which checkpoints were visited, when the guard arrived at each location, and whether all required areas were covered. These reports are generated automatically based on the guard's checkpoint scans and GPS data.

Daily Activity Reports

Daily activity reports offer a comprehensive overview of everything that happened at your site during a specific day or shift. They combine routine observations, visitor interactions, weather conditions, and any notable occurrences into a single summary document.

Reading an Incident Report

When you open an incident report, you will find the following information:

• Severity Level — Indicates how serious the incident was. Levels typically range from Low (minor observation) to Critical (immediate threat to safety or property). The severity helps you prioritize which reports need your immediate attention.
• Date and Time — The exact date and time the incident occurred, along with when the report was filed.
• Location — The specific area within your site where the incident took place.
• Description — A written account from the guard explaining what happened, what they observed, and what actions they took.
• Timeline — A chronological breakdown of events, from initial observation through resolution.
• Evidence — Photos, videos, or other attachments the guard included to document the incident. This may include images of damage, screenshots from security cameras, or other supporting material.
• Witnesses — Names or descriptions of any witnesses present during the incident.
• Actions Taken — What the guard did in response, such as contacting emergency services, securing an area, or notifying management.
• Follow-Up Required — Whether additional action is needed from you or your security provider.

Reading a Patrol Report

Patrol reports focus on checkpoint completion and timing. Here is what you will see:

• Checkpoints Visited — A list of all required checkpoints for the patrol, with a status showing whether each one was completed.
• Timestamps — The exact time the guard arrived at each checkpoint. This lets you verify that patrols are happening on schedule.
• Missed Checkpoints — Any checkpoints that were not visited during the patrol are highlighted. The report may include a reason if the guard provided one.
• Patrol Duration — How long the entire patrol took from start to finish.
• Route Compliance — An overall indicator showing whether the guard followed the expected patrol route.

Report Status Indicators

Each report includes a status that tells you where it is in the review process:

• Submitted — The guard has filed the report and it is available for you to read.
• Reviewed — Your security provider has reviewed the report.
• Escalated — The report has been flagged for additional attention or follow-up.
• Closed — The report and any related follow-up actions have been completed.

What to Do If a Report Concerns You

If you read a report that raises concerns — whether it is a serious incident, a pattern of missed checkpoints, or guard performance issues — here is how to take action:

1. Review the details carefully. Read the full report, including any attached evidence and the timeline of events.
2. Check for patterns. Look at recent reports for the same site to see if the issue is recurring.
3. Submit a service request. Navigate to Service Requests and create a new request describing your concern. Reference the specific report and dates so your security provider can investigate efficiently.
4. Contact your provider directly. For urgent matters, use the Contact Security Provider feature to reach your provider by phone or message.

How Reports Help You Evaluate Security Performance

Reviewing reports regularly gives you objective data to assess how well your security services are performing:

• Checkpoint completion rates tell you whether guards are covering all required areas consistently.
• Incident response times show how quickly guards react when something happens.
• Report quality reflects the professionalism and attentiveness of the guards assigned to your sites.
• Trends over time help you identify improvements or areas that need attention, which you can discuss during service reviews with your provider.

Make it a habit to review reports at least weekly. This keeps you informed and allows you to address issues before they become larger problems.

Related Articles

• Viewing Site Reports
• Viewing Guard Patrol Routes
• Submitting Service Requests
• Viewing Analytics