Field Operations & Patrols
Patrol routes, checkpoints, NFC/QR scanning, live tracking, command center, incidents, investigations, welfare checks, checklists, and run sheets.
Reporting Maintenance Issues at Your Site
How to identify, document, and report maintenance and facilities issues at your site using the Attlock guard app.
Responding to Fire Alarms and Evacuations
Step-by-step guidance for security guards on responding to fire alarms, managing evacuations, and documenting the event in Attlock.
Handling Access Control and Key Management
How to manage keys, access cards, and entry points at your site using the Attlock guard app — including logging key issuance and tracking access control events.
Taking Photos and Attaching Evidence to Reports
How to capture photos, attach images, and add visual evidence to incident reports and other records in the Attlock guard app.
Setting Up Emergency Response Protocols
Configure emergency response plans, escalation chains, and panic alert workflows in Attlock to ensure your team responds quickly and consistently to critical incidents.
Creating Report Templates & Custom Report Types
Build custom report formats with configurable fields and assign them to sites for guard submissions.
Command Center & Dispatch
How to use the Command Center for real-time dispatch, ticket management, active deployments, and live operations monitoring.
Incidents & Investigations
How to log incidents, manage severity and status, assign investigators, and track resolution through the investigation workflow.
Run Sheets
How to create daily run sheets for mobile patrols — add stops, assign guards and vehicles, and track completion.
Scheduling Automated Reports
Set up recurring automated reports in Attlock to receive incident summaries, patrol compliance data, timesheets, and site comparisons on a regular schedule.
Using the Operations Center Dashboard
Monitor guard positions, active breaches, and on-duty statistics in real time using the Attlock Operations Center dashboard.
Messages, Pass-Down Logs & Announcements
How to send announcements, manage pass-down logs for shift handovers, and use the internal messaging system.
Live Tracking & Welfare Checks
How to monitor guard locations in real time, detect geofence breaches, and configure automated welfare check-ins.
Patrols & Checkpoints
How to create patrol routes, manage checkpoints, generate QR codes, track live tours, and review patrol analytics.
Using the Alert Center for Panic Alerts
How to monitor, respond to, and resolve panic/SOS alerts triggered by guards in the field.
Using the Message Board
How to use Atlock's internal messaging system to communicate with guards, broadcast announcements, and maintain message history.
Using Pass-On Logs
How to use shift pass-on (passdown) logs for handover documentation, templates, and maintaining operational continuity between shifts.
Managing Investigations
How to create, track, and manage investigation cases in Atlock — case creation, evidence tracking, timelines, and resolution.
Managing Incidents
How to track, manage, and resolve security incidents in Atlock — creating reports, updating statuses, filtering by priority, and closing incidents.
Using the Command Center
How to use the Command Center for ticket management, dispatch operations, guard assignment, and real-time operational coordination.
NFC & QR Token Setup
Understand the physical setup of checkpoint tokens to ensure reliable scanning in the field.
Lone Worker Safety Checks
Automate safety monitoring for guards working alone to ensure their well-being without constant radio check-ins.
Monitoring Live Patrols
Watch patrol progress in real-time to ensure compliance and identify delays immediately.
Task Assignment Workflow
Assign one-off or ad-hoc duties to guards that fall outside of their standard patrol routine.
Managing Run Sheets (Mobile Patrols)
Organize a driving route for mobile patrol units that visit multiple client sites during a single shift.
Setting Up Daily Checklists
Digitize paper forms such as vehicle inspections or safety checks, making them mandatory or on-demand for guards.
Creating Patrol Routes
Define a specific, sequenced walking path for guards to ensure all critical areas of a site are checked.