Using Pass-On Logs

Pass-on logs (also called passdown logs) ensure smooth shift handovers by documenting important information for the incoming guard or supervisor.

Accessing Pass-On Logs

1. Navigate to Field Management > Pass-on Logs in the sidebar.
2. View all passdown entries across sites and shifts.

What Is a Pass-On Log?

A pass-on log is a structured handover note left by the outgoing guard for the incoming guard. It covers:

• Outstanding issues from the current shift.
• Security observations.
• Visitor or client updates.
• Equipment status changes.
• Pending tasks.
• Any incidents or unusual events.

Viewing Pass-On Logs

The main page shows a chronological list of passdown entries:

• Guard name — Who wrote the entry.
• Site — Which site the entry is for.
• Shift — The shift the entry relates to.
• Date and time — When it was submitted.
• Content — Summary of the handover notes.

Filtering

• Filter by site.
• Filter by guard.
• Filter by date range.
• Search by content.

Creating a Pass-On Log

Guards typically create pass-on logs at the end of their shift via the mobile app. Admins can also create entries:

1. Click Create Passdown.
2. Fill in:
   • Site — Which site this applies to.
   • Subject — Brief title.
   • Content — Detailed handover notes.
   • Priority — Normal or Urgent.
   • Attachments — Photos or documents.
3. Click Submit.

Passdown Templates

1. Go to Pass-on Logs > Templates.
2. Create templates for common handover scenarios:
   • Standard end-of-shift template.
   • Emergency situation template.
   • Weekend/holiday template.
   • VIP visit handover.
3. Guards can select a template and fill in the specifics.

Creating a Template

1. Click Create Template.
2. Define:
   • Template name.
   • Pre-filled sections (checkboxes, text fields, required items).
   • Which sites this template applies to.
3. Save the template.

Pass-On Logs on the Dashboard

Pass-on entries appear in the main admin dashboard under the Pass-on tab in the Activity section. This gives supervisors visibility into handovers without navigating away from the dashboard.

Tips & Best Practices

• Make pass-ons mandatory — Require guards to submit a passdown before clocking out.
• Use templates to ensure consistent and complete handovers.
• Flag urgent items — Use the Priority field so incoming guards know what needs immediate attention.
• Review weekly — Supervisors should scan pass-ons for recurring issues or patterns.

Troubleshooting

Pass-on not appearing

• Verify the guard submitted it from the correct site.
• Check the date range filter.
• The entry may be pending sync (if submitted offline on mobile).

Related Articles

• Creating a New Shift
• Managing Post Orders
• Understanding the Admin Dashboard
• Creating a New Site