Incidents & Investigations

The Incidents module captures security events, while Investigations provides a structured workflow for follow-up and resolution.

Accessing Incidents

Navigate to Field Management → Incidents in the sidebar.

Incident Categories

• Panic Alert
• Theft
• Medical Emergency
• Fire
• Trespassing
• Vandalism
• Other

Logging an Incident

1. Click Log Incident (or use the command palette: press G, search "Log Incident").
2. Fill in:
   • Category — select from the list above.
   • Priority: Critical, High, Medium, Low.
   • Site — where it happened.
   • Description — detailed account of the event.
   • Date & Time — when it occurred.
   • Guard — who reported or was involved.
   • Location — GPS coordinates or description.
3. Attach evidence:
   • Photos
   • Videos
   • Documents
4. Click Submit.

Incident Statuses

Managing Incidents

• Filter by status, category, priority, or date range.
• Search by description or guard name.
• Click any incident to view full details, evidence, and timeline.
• Update Status as the situation progresses.
• Add Notes for internal documentation.

Investigations

For incidents that need deeper follow-up, create an investigation.

Accessing Investigations

Navigate to Field Management → Investigations.

Creating an Investigation

1. Click Create Investigation (or create from an incident's detail page).
2. Fill in:
   • Title
   • Priority: Critical, High, Medium, Low
   • Description
   • Link to Incident (optional)
3. Assign an Investigator — select a team member.
4. Save.

Investigation Statuses

Investigation Workflow

1. Open → Admin creates the investigation.
2. Assigned → An investigator is designated.
3. In Progress → Investigator works the case — adds evidence, notes, interviews.
4. Pending Review → Investigator submits findings for review.
5. Completed → Management approves and closes.

Adding Evidence & Notes

• Click an investigation to open its detail view.
• Add timeline entries documenting each step.
• Attach photos, documents, and files.
• Add notes (visible to admin team only).

Alert Center

For real-time emergency monitoring, visit Field Management → Alert Center:

• Live map showing active panic alerts.
• Alert history with timestamps.
• Vehicle deviation alerts.
• Acknowledge alerts with notes.
• Dispatch response.

Incident Map

Visit Overview → Map to see incidents plotted geographically:

• Filter by incident type or date.
• Click markers for details.
• Identify hot-spots visually.

Tips

• Set critical priority for incidents involving injury, weapons, or active threats.
• Create investigations for all incidents that require follow-up beyond the initial report.
• Check the Alert Center regularly, especially during night shifts.
• Use the incident map to identify recurring problem areas.

Related Articles

• Command Center
• Panic Alerts & Welfare Checks
• Reports & Analytics
• Managing Sites

Related Focused Guides

• Triaging Incidents by Priority and Status
• Reviewing Incidents, Time Off, Pass-ons, and Compliance