Using the Alert Center for Panic Alerts

The Alert Center monitors panic/SOS alerts triggered by guards. These are the highest priority events in Atlock and require immediate response.

Accessing the Alert Center

1. Navigate to Field Management > Alert Center in the sidebar.
2. Active panic alerts also appear as a red banner on the main admin dashboard.

How Panic Alerts Work

1. A guard triggers the SOS/Panic button on their mobile app.
2. An alert is created instantly with:
   • Guard's GPS location.
   • Timestamp.
   • Guard's assigned site and shift.
3. The admin dashboard shows a red panic banner.
4. Push notifications are sent to all supervisors and admins.
5. The alert appears in the Alert Center and Command Center.

Responding to a Panic Alert

1. Open the alert in the Alert Center.
2. View:
   • Guard's current location on the map.
   • Guard's contact information.
   • Site details.
   • Time since alert was triggered.
3. Take action:
   • Contact the guard — Call or message them immediately.
   • Dispatch backup — Send additional guards to the location.
   • Contact emergency services — Call 911/local emergency number.
   • Notify the client — Alert the site client of the situation.
4. Update the alert status as you take action.

Alert Resolution

1. Once the situation is resolved, click Resolve Alert.
2. Add resolution notes:
   • What happened.
   • Actions taken.
   • Outcome.
   • Follow-up needed.
3. The panic banner dismisses from the dashboard.
4. A permanent record is created in the incident log.

Panic Alert Configuration

Panic alerts are always enabled and cannot be disabled for safety reasons. However, you can configure:

• Notification recipients — Who receives panic alert notifications.
• Escalation rules — Automatic escalation if alert is not acknowledged within X minutes.
• Auto-dispatch — Automatically dispatch the nearest available guard.

Tips & Best Practices

• Respond immediately — Every second counts in a panic situation.
• Keep emergency contacts current — Ensure all admin phone numbers are up to date.
• Conduct panic drills — Test the system periodically so your team knows the response procedure.
• Review all resolved alerts — Debrief after each panic event to improve response.
• Never ignore a panic alert — Even false alarms must be investigated and documented.

Troubleshooting

Alert not received

• Check push notification settings on admin devices.
• Verify notification recipients are configured.
• The guard's device may have lost connectivity before the alert was sent.

Can't locate the guard

• GPS may be unavailable in their location (underground, indoors).
• Try calling the guard directly.
• Contact the site to check the guard's last known location.

Related Articles

• Using the Command Center
• Live Guard Tracking
• Managing Incidents
• Managing Investigations