User Roles and Permissions Overview

Role Definitions:

Admin Role

• Admin:
  • Who: General Managers / Operations Directors.
  • Access: Full operational access (Scheduling, Guards, Sites, Reports).
  • Restrictions: Cannot access billing pages or subscription management.

Supervisor Role

• Supervisor:
  • Who: Field Supervisors.
  • Access: Can view schedules and reports for specific assigned sites. Primarily uses the Mobile Admin App.
  • Restrictions: Cannot change global settings or permanently delete data.

Dispatcher Role

• Dispatcher:
  • Who: Command Center Staff.
  • Access: Read/Write access to the Live Map and Incident dashboard. Can assign emergency shifts.
  • Restrictions: Cannot edit Guard HR profiles or pay rates.

Guard Role

• Guard:
  • Who: Security Officers.
  • Access: Mobile App only. Can only see their personal schedule and assigned site instructions.