Configuring Company Settings

Your company settings control the core identity and operational defaults for your entire Atlock account. Setting these up correctly ensures a smooth experience for all users.

Accessing Company Settings

1. Navigate to Settings in the sidebar (or press `G` then `T`).
2. The settings page has multiple tabs for different configuration areas.

Company Profile

Basic Information

1. Click the Profile tab.
2. Update your company details:
   • Company Name — Displayed across the platform and in reports.
   • Company Logo — Upload your logo (recommended size: 256x256px, PNG or SVG). This appears in the sidebar, reports, and client-facing pages.
   • Industry — Select your industry (Security, Facilities Management, etc.).
   • Company Size — Helps Atlock optimize your experience.
3. Click Save Changes.

Contact Information

• Primary Email — Used for system notifications and billing.
• Phone Number — Emergency contact number.
• Address — Company headquarters address (used in reports and invoices).

Timezone & Locale

1. Go to Settings > General.
2. Set your Default Timezone — This affects how shift times, reports, and logs are displayed for all users.
3. Set your Date Format — Choose between DD/MM/YYYY, MM/DD/YYYY, or YYYY-MM-DD.
4. Set your Time Format — 12-hour or 24-hour clock.

Important: Changing the timezone affects how existing data is displayed but does not alter stored timestamps. All data is stored in UTC internally.

Notification Preferences

1. Navigate to Settings > Notifications.
2. Configure which events trigger notifications:
   • Panic Alerts — Always enabled (cannot be disabled for safety).
   • Geofence Breaches — Toggle on/off, set severity threshold.
   • Missed Clock-ins — Alert when guards miss their shift start.
   • Incident Reports — Notify on new incidents.
   • Shift Changes — Notify on swaps, cancellations, and new assignments.
3. Choose delivery channels for each notification type:
   • In-app notification
   • Email
   • Push notification (mobile admin app)

Operational Defaults

Shift Defaults

• Default Shift Duration — Standard shift length (e.g., 8 hours).
• Early Clock-in Window — How many minutes before shift start guards can clock in.
• Late Threshold — Minutes after shift start before a guard is marked late.
• Auto Clock-out — Automatically end a shift after a set period.

Geofence Defaults

• Default Geofence Radius — Standard radius for new site geofences.
• Breach Alert Delay — Time outside geofence before triggering an alert.

Report Defaults

• Default Report Format — PDF or CSV.
• Report Logo — Override the company logo specifically for reports.
• Report Footer — Custom text added to all generated reports.

Branding & White Label

If your subscription includes white-label features:

1. Go to Settings > Branding.
2. Customize:
   • Primary Color — Used for buttons, links, and accents.
   • Secondary Color — Used for headers and sidebar.
   • Custom Domain — Map your own domain (e.g., security.yourcompany.com).
   • Email Templates — Customize notification emails with your branding.

Note: White-label features require the Enterprise subscription tier.

Tips & Best Practices

• Set up your timezone and locale first — it affects how all other data is displayed.
• Upload a high-resolution logo for best results in reports and client portals.
• Review notification settings with your team to avoid alert fatigue.
• Use the Early Clock-in Window to give guards flexibility without logging premature hours.

Troubleshooting

Settings changes not saving

• Ensure you have Company Admin permissions.
• Check for validation errors (red highlights on fields).
• Try refreshing the page and re-saving.

Logo not displaying correctly

• Use PNG or SVG format.
• Recommended minimum size is 256x256 pixels.
• Very large files may take a moment to process.

Related Articles

• Understanding the Admin Dashboard
• Understanding Roles and Permissions
• Setting Up Your First Shift Schedule
• Onboarding Checklist for New Companies