Managing Visitors

The Visitor Manager helps you track everyone entering and leaving your sites — pre-register expected visitors, flag watchlist individuals, and maintain a complete visitor log.

Accessing the Visitor Manager

1. Navigate to Facility & Fleet > Visitor Manager in the sidebar.

Key Features

Pre-Register Visitors

1. Click Pre-Register Visitor.
2. Enter visitor details:
   • Full name.
   • Company/organization.
   • Purpose of visit.
   • Expected date and time.
   • Host (who they're visiting).
   • Site.
   • ID type and number.
3. Click Register.
4. The visitor is added to the expected visitors list. Guards will see them when checking people in.

Visitor Check-In / Check-Out

1. When a visitor arrives, the guard logs them in via the mobile app or admin dashboard.
2. Check-in records:
   • Arrival time.
   • Photo (if taken).
   • ID verification.
   • Badge issued.
3. When leaving, the guard logs the check-out.
4. All visits create a permanent audit trail.

Watchlist Management

1. Click Watchlist to manage flagged individuals.
2. Add to watchlist:
   • Person's name and description.
   • Reason for watchlist (banned, person of interest, VIP).
   • Photo (if available).
   • Active dates.
3. When a watchlisted person checks in, guards receive an immediate alert.

Contractor Records

1. Click Add Contractor.
2. Enter contractor details:
   • Company name.
   • Contact person.
   • Work description.
   • Access dates.
   • Required certifications.
3. Contractors are tracked separately from regular visitors.

Visitor Analytics

1. Click the Analytics option.
2. View:
   • Total visitors today/this week/this month.
   • Peak visiting hours.
   • Most visited sites.
   • Average visit duration.
   • Contractor vs. visitor ratio.

Tips & Best Practices

• Pre-register for efficiency — Expected visitors breeze through check-in.
• Require photo ID for all visitors at high-security sites.
• Review the watchlist regularly — Remove outdated entries.
• Export visitor logs for compliance and security audits.

Troubleshooting

Pre-registered visitor not showing

• Verify the expected date and site are correct.
• Check if the registration was saved successfully.

Watchlist alert not triggering

• Ensure the watchlist entry is in Active status.
• Verify the guard is checking in visitors at the correct site.

Related Articles

• Creating a New Site
• Managing Incidents
• Using the Command Center
• Viewing the Audit Log