Visitor Management

Track everyone who enters and leaves your security sites. Pre-register visitors, manage contractor access, maintain watchlists, and review visitor analytics.

Accessing Visitor Manager

Navigate to Facility & Fleet → Visitor Manager in the sidebar.

Pre-Registering Visitors

1. Click Pre-Register Visitor.
2. Fill in:
   • First Name and Last Name (required)
   • Email (optional)
   • Company/Organization
   • Purpose of Visit (required)
   • Expected Arrival — date and time
   • Site — which location they'll visit
   • Notes for Guards — any special instructions
3. A QR code is auto-generated for the visitor.
4. Save.

The guard on-site can scan the QR code to check the visitor in quickly.

Visitor Statuses

Check-In / Check-Out

Guards handle check-in/out from the mobile app:

1. Visitor arrives at site.
2. Guard opens the Visitors feature.
3. Scans the visitor's QR code or searches by name.
4. Confirms check-in (timestamp recorded).
5. When the visitor leaves, the guard checks them out.

All times and durations are tracked automatically.

Watchlist

Maintain a list of individuals who should be flagged:

1. Click Add to Watchlist.
2. Enter the person's details.
3. When a watchlisted individual is checked in, guards receive an alert.

Contractor Access

For recurring contractors:

1. Add a Contractor record.
2. Set:
   • Access date range (start and end dates)
   • Access hours (daily window)
   • Phone number
   • Company name
3. Contractors appear in the visitor list with an active/expired badge.

Visitor Analytics

View visitor traffic patterns:

• Total visitors by day/week/month.
• Peak arrival times.
• Average visit duration.
• Visitors by site.
• Contractor vs. one-time visitor breakdown.

Tips

• Pre-register expected visitors — it speeds up check-in and creates a paper trail.
• Use the watchlist for banned or flagged individuals.
• Review analytics weekly to understand site traffic.
• Set up contractor access for regular service providers.

Related Articles

• Managing Sites
• Managing Guards
• Reports & Analytics