Reading Post Orders and Policies

Post orders are standing instructions specific to your site — they tell you exactly how to handle situations, what procedures to follow, and what's expected during your shift. Policies are company-wide rules that apply to all guards at every site. Both require your acknowledgement to confirm you've read and understood them.

Why Post Orders Matter

• Consistency — post orders ensure every guard handles situations the same way, regardless of experience level.
• Compliance — acknowledging post orders creates a documented record that you've been informed of procedures.
• Protection — following post orders protects you legally. If an incident occurs and you followed the documented procedure, you're covered.

Accessing Post Orders

1. Tap the More tab at the bottom of the screen.
2. Tap "Post Orders" (Scroll Text icon, blue).
3. The Post Orders screen loads.

Understanding the Post Orders Screen

Summary Cards

Three cards at the top give you a quick status overview:

• Pending (orange) — documents you still need to read and acknowledge. These require your action.
• Acknowledged (green) — documents you've already read and signed off on.
• Total — the total number of post orders and policies available.

Requires Acknowledgment Section

This section lists documents that need your attention:

• Each entry shows a file icon, document name, and a "Pending" badge (orange with clock icon).
• Site name — which site the post order applies to.
• Version number — post orders can be updated; the version tells you if you're reading the latest.
• Category — the type of document.
• Two buttons:
  • "View" — opens the full document for reading.
  • "Acknowledge" (blue) — sign off after reading.

Acknowledged Section

Documents you've already completed:

• Each shows a green file icon with the document name.
• A green checkmark badge with the version number.
• A "View" button to re-read anytime.

Acknowledging a Post Order

1. Tap "View" to open the full document.
2. Read the entire document carefully. Don't just skim — you're confirming you understand the contents.
3. When you've finished reading, tap "Acknowledge."
4. A confirmation dialog appears:
   • "I confirm that I have read and understand '[Document Name].'"
5. Tap "Acknowledge" to confirm your sign-off.
6. A success message appears: "Post order acknowledged."
7. The document moves to the Acknowledged section.

Accessing Company Policies

Policies are broader, company-wide documents (as opposed to site-specific post orders):

1. Tap "Orders & Policies" or "Policies" from the More menu.
2. You'll see two tabs:
   • To Review — policies that need your acknowledgement.
   • Acknowledged — policies you've already signed off on.
3. Each document shows its category, title, version, and last updated date.

Acknowledging Company Policies

Policies often require a more formal acknowledgement with a digital signature:

1. Tap "View" to open and read the full policy.
2. Read the entire document thoroughly.
3. Tap "Acknowledge & Sign."
4. Enter your full name as a digital signature, or use the signature pad to sign with your finger.
5. Tap "Confirm" to submit your acknowledgement.
6. Your signature and timestamp are recorded permanently.

What Happens When Post Orders Are Updated

Post orders can be revised by your admin at any time. When a new version is published:

• The updated document appears in your Requires Acknowledgment section with a new version number.
• Your previous acknowledgement of the old version is still on record, but you need to read and acknowledge the new version too.
• You'll typically receive a notification when an important post order is updated.

Tips

• Read carefully before acknowledging — your acknowledgement is a legally documented confirmation that you understand the content. Take it seriously.
• Check for new and updated post orders regularly — your admin may issue new instructions at any time, especially after incidents or policy changes.
• Review site post orders before each shift — especially when working at a new or unfamiliar site. Every site may have different procedures.
• Pay special attention to emergency procedures — fire evacuation routes, medical emergency protocols, and escalation contacts in post orders could save lives.
• Re-read after a long absence — if you've been away from a site for several weeks, review the post orders again. Things may have changed.
• Ask questions if something is unclear — it's better to clarify a procedure with your supervisor than to guess and get it wrong.

Related Articles

• Getting Started with the Guard Mobile App
• Completing Shift Tasks and Checklists
• Using the Pass-Down Log
• Completing a Patrol Tour
• Completing Training Modules